Return and Refund Policy

Thank you for shopping at Aryanz Jewellery e-commerce store. We want you to be completely satisfied with your purchase. Please review our return and exchange policy below:

  1. Eligibility for Returns and Exchanges: We accept returns and exchanges for eligible products within a specified timeframe from the date of delivery. We do not accept returns or exchanges for these products unless they are received in a damaged or defective/ wrong condition. In the unlikely event that you receive a damaged/ wrong product, please contact our customer support team for assistance within 48 hours of delivery. To be eligible for return, the product must be unused, in its original packaging, and in the same condition as when it was received. Additionally, any accompanying tags, labels, or protective covers should still be intact.
  1. Non-Returnable and Non-Exchangeable Items: Certain items are non-returnable and non-exchangeable for hygiene reasons or due to their nature. These may include earrings, nose pins, hair accessories, and other intimate or personalized jewelry items. We do not accept returns or exchanges for these products.
  2. Return and Exchange Process: If you wish to initiate a return or exchange, please follow these steps:
    • Contact our customer support team within 48 hours of delivery to initiate the process.
    • Provide the order details and the reason for the return or exchange.
    • Our customer support team will guide you through the process and provide you with a return authorization, if applicable.
    • Package the product securely in its original packaging, including all accessories and documents, if any.
    • Send the package back to our designated return address using a reliable shipping method with tracking.
    • Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.
    • If the return is approved, we will process the refund or initiate the exchange as per your request.
  3. Return and Exchange Time-frame: The return or exchange request should be initiated within a specified timeframe from the date of delivery, typically within 48 hours. We recommend contacting our customer support team promptly to ensure a smooth process.
  4. Refunds: If your return is approved, we will process the refund through the original payment method used during the purchase. Please note that the refund may take a certain number of days to reflect in your account, depending on the policies of your bank or payment provider.
  5. Shipping Costs: In the case of eligible returns due to damaged or defective/wrong products, we will bear the return shipping costs.
  6. Damaged or Defective/ Wrong Products: If you receive a damaged or defective/ wrong product, please contact our customer support team immediately. Provide relevant details and photographic evidence, if possible. We will assist you in resolving the issue by either offering a replacement or issuing a refund.

Please note that the aforementioned return and exchange policy is subject to our terms and conditions. We encourage you to review our complete policy and contact our customer support team for any further queries or assistance regarding returns and exchanges.